Frequently Asked Questions

Yes you can. Using our Clive Media Box you can watch it directly on to your TV.

1. High-speed internet with minimum bandwidth speed of 2 Mbps You can test your bandwidth at one of these sites: http://speedtest.net/
2. Branded routers like Linksys, Netgear, DLink – For other routers, please consult with our support personals.
3. CLive Media Box if you like to watch it on TV.
4. A PC or a laptop if you are not using Clive Media Box.
5. A Television with min RCA/S-Video/Component inputs

We offer a vide verity of popular channels from Tamil, Telugu languages. Please check our Channel lineup for the latest information. We will be launching other languages channels shortly.

Yes you can. Please consult with our support personals to find out the best option for your home configuration.

No, it needs a physical Ethernet cable from your router. However our support personals can recommend few options to connect wirelessly.

Yes you can. As long as you meet the min requirements you are able to use our services. There is not need to install any Dish or worry about the direction your apartment is facing.

Yes you can. However, you need to consult with our support personals to check if you meet all the technical requirements and feasibility in your country.

No. There is no commitment or contract. Unless you had purchased on any special promotions or campaigns.

You can purchase it online or call our sales personals to place the order.

We only accept Visa, Visa Debit, Master Card, Master Card Debit, American Express payments only.

On every 30 days you will be billed and charged to your Visa or Master card.

You can cancel anytime and your subscription will be stopped after the current subscription period ends. You need to send an email to support@channelLive.tv to stop your subscriptions.

You can create a trouble ticket from www.channelLive.tv/Ticket or call +1 630-246-4788 to get help.

It is the box that connects our services to your TV through your Internet connection. It comes with a remote control where you can navigate, change channels from the comfort of your couch.

It comes with 1 RCA, 1 S-Video, 1 Component and 1 HDMI ports.

Yes it supports both PAL and NTSC signal formats.

You can use any TV as long as you have minimum 1 RCA port. However, we recommend TV size less than 50 inches.

Package includes:

• CLive Media Box set-top box
• Infrared remote control
• Two AAA batteries
• A/V cables (composite video, stereo audio)
• Power adapter
• Network cable
• 30-Day Money Back Guarantee
• 1-Year Warranty

With the purchase of the new box Clive media box come with 1 Year warranty. As long as it is not damaged or the software is tampered the warranty covers your investment.

You have 30 days to test and experiment our Video services. If you don’t like it simple return it within 30 days for refund. Shipping cost will be yours and not refunded. Plus a 15% re-stocking fee is applied

You have 30 days to test and experiment our Video services. If you don’t like it simple return it within 30 days for refund. Shipping cost will be yours and not refunded. Plus a 15% re-stocking fee is applied .No returns after 30 days.

We support Win XP, Vista, Win 2003, Apple Mac systems. We support the following browsers IE 7.0, IE 8, Firefox 3.5, Google Chrome. Along with the above you need to have the silverlight plugin. This is a free plugin from Microsoft and you will be prompted for an automatic install if it is not present on your PC. http://silverlight.net/

You can watch on any PC, but only one license instance will be active for one subscription purchased. For example, if you login from your bedroom computer after watching from living room computer, your living room computer will be automatically logged off.